18 Jun Social media guru and punk rocker Amanda Palmer – My strange mentor
Amanda Palmer and I have little more in common than our names. She, a punk rock, controversial, exhibitionist type. I, a conservative, politically correct, get-nervous-in-front-of-my-gynecologist type.
I’ve only actually listened to one of her songs. And frankly, I wasn’t a fan. (If you happen to pull up the particular video I watched, “Do it with a rock star” is probably not suitable for work. Who would have guessed, right?)
But somehow, I’m strangely drawn to Amanda Palmer.
David Meerman Scott wrote about Palmer in RealTime Marketing. I loved the story of how Palmer used social media to build her musical following. She has on several occasions, sent out a tweet or two and given impromptu performances to fans wherever and whenever she sees fit. She doesn’t charge for her music, she simply requests that fans donate.
While I secretly envy the openness that Palmer embodies, I think what I’m most attracted to is so much more boring.
Palmer is the quintessential customer service rep.
In an age when advertisers love to claim that customers are like family, Palmer actually treats her fans like family. She uses social media (among other things) to truly interact and engage her followers. That’s hard work. And she nails it.
Listen to her TED talk on human connections, trust and music and maybe you’ll be inspired, too.
I’ve followed Palmer for some time and I’ll keep taking notes. She certainly leaves me plenty to think about.
And if you’re into punk rock, check her out. I hear she’s pretty good!
Photo courtesy of Joshua Smelser