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Red Robin

19 Jun Red Robin makes offensive vegetarian remark and worse apology

Red Robin launched a tv ad campaign to promote 24 types of burgers, including a garden burger, "Just in case your teenage daughter is going through a phase." The comment, meant to be a lighthearted way of promoting the burger, according to a Red Robin spokesperson, set off outrage among the vegetarian and vegan communities. While I think we tend to take ourselves a little too seriously sometimes, the commercial does poke fun of the very people who might consume the product. A little odd.
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Amanda Palmer

18 Jun Social media guru and punk rocker Amanda Palmer – My strange mentor

Amanda Palmer and I have little more in common than our names. She, a punk rock, controversial, exhibitionist type. I, a conservative, politically correct, get-nervous-in-front-of-my-gynecologist type. I've only actually listened to one of her songs. And frankly, I wasn't a fan. (If you happen to pull up the particular video I watched, "Do it with a rock star" is probably not suitable for work. Who would have guessed, right?) But somehow, I'm strangely drawn to Amanda Palmer.
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Faces of social media

27 May Saving a social media nightmare

After a bad customer service experience, I took to social media to try to get a resolution and let others know about the poor service. Unfortunately the company has yet to respond. Sadly, it appears the company might have lost more than my family's business from this incident. While I'm hardly an objective party in this case, I know a thing or two about responding to complaints.
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Complaints

25 May How to Turn Complaints into Customers

What do you do when your business gets a complaint? Ignore it? Get defensive? Do the very least to smooth things over? Consumers have a lot more power to help or hurt a business than they have ever had before. Twenty years ago you might have been able to sweep the dirty little detractors under a rug. But now, one person can tell the whole world (or at least enough of it) about the guitar you broke, their crappy cable service or the refund you wouldn't give.
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My Sick Child

22 May Shame on Hideaway Country Inn – Help me take action!

Find out how plans for a relaxing getaway with my husband turned into a stressful cancelation, lost deposit and a public relations problem for Hideaway Country Inn. The Story I was looking forward to a luxurious three-day weekend at an inviting inn, filled with spa sessions, a private dinner and a few days away from the kids. My husband wanted to surprise me for our anniversary, but he has a tendency to give me presents weeks ahead of time.
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