Tymado Multimedia Solutions | Commenting
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Commenting Tag

Social Media Response Flow Chart

28 Jun Develop a Comment Monitoring Policy… Or use this one

If you're going to use social media, then embrace commenting. Don't just tolerate comments. Don't just accept comments. Interact. Comment back. If you are a company of one person, you may not need a policy for responding. Otherwise, before answering comments, develop some rules to live by. If you're too busy, you can download the Social Media Response Flow Chart I already created for you.
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27 Jun Why You Need a Comment Policy and What it Should Look Like

People are going to say negative things about your brand. It's going to happen and there's nothing you can do about it. Or is there? Well, you could hit delete. But should you? Before you do anything, it's a good idea to have a clearly posted policy for commenting. If you delete comments first, then you run the risk of closing the communication channel that you are trying to create. Sure, if the comment is outright vulgar, illegal or pure spam, you can delete without much fear of repercussion. (Unless you are a government agency, but that's for another post.) But, if the comment is simply negative publicity, then a comment policy will help to determine whether or not it is allowed.
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